Handle it as little as possible if the glass is loose. If the device is still safe to use, protect your data and note the exact model.
Tell apart the glass, the picture and the touch
After a drop, the screen can show a normal picture despite a crack. In other cases, areas stay black or the phone stops responding to touch. Describe separately what you see and what still works.
This doesn’t tell us remotely which part needs replacing, but it helps direct the request. Also mention if the frame is bent or if other functions stopped working after the impact.
Avoid anything that makes it worse
If the glass is coming off or has sharp edges, stop using the screen and ask for advice. Don’t press on the damaged area to try to bring the touch back. A crack won’t fix itself by pushing on the frame.
When carrying the device, avoid knocks and extra pressure. Tell the repairer if the glass is loose. A photo taken with another device can explain the damage without handling the phone more.
Think about your data if the device still works
A recent backup is useful before a repair. Check its date and contents if you can do so easily. If the screen no longer responds, just say so: there is no need to keep trying random things.
Never send an access code in a quote request. The first conversation is about the device and the fault. Any tests that might be needed should be explained before the repair.
Prepare a precise quote request
Give the brand, the exact model and the condition of the picture, the touch and the frame. Ask which solution is planned, which warranty terms apply and how long your case is expected to take.
The price depends on the device and the repair needed. An amount quoted for another phone or another type of damage is not a reliable estimate for yours. Diagnosis and quote are the useful steps to decide.
Need a diagnosis in Brussels?
Magic Mobile looks at broken screens, cracked glass and damaged displays. Give your model and say whether the touch still works to request a quote. Workshop Magic Mobile : Rue des Vétérinaires 90, 1070 Anderlecht (near Brussels-Midi station & Saint-Gilles) · Phone/WhatsApp +32 499 84 51 07 · Free quote (4.7/5 · 160+ Google reviews).
See how we can helpSources and notes
Checks depend on the model. Read your manufacturer’s instructions before doing anything.
