My phone won't charge: what should I check first?
Before assuming the battery is dead, a few simple checks can help pinpoint a charging issue.
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The right steps, at the right time.
Practical troubleshooting guides to help you understand your device and prepare for a repair.
The Magic Mobile Journal
Repair Tips & Guides
Accessible troubleshooting guides (in French), grounded in manufacturer recommendations.
Fast-draining battery: does it need replacing?
Reduced battery life can stem from usage, settings, or battery wear. Here is how to tell the difference.
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Cracked phone screen: what to do first
Cracked glass, unresponsive touch or black display: note the symptoms before booking your screen repair.
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Phone won't turn on: where to start?
A black screen can have several causes. Look for signs of life before forcing repeated restarts.
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Your phone is overheating: what should you do?
Phones can warm up during heavy tasks, but persistent heat or warnings mean it's time to check the device.
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Water-damaged phone: right steps and mistakes to avoid
After liquid exposure, the priority is preventing short circuits and avoiding common drying myths.
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Slow iPhone or Android: how to diagnose the slowdown
Lag can affect a single app, network connectivity, or the entire phone. Start by narrowing down what's slowing down.
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Repair or replace your phone: the right questions to ask
The right choice depends on the fault, the quote, and your needs. Here is a simple way to decide.
Read guide (FR)Before a repair: preparing your phone and personal data
A few quick steps make drop-off smoother and help you keep your personal data backed up and secure.
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Tablet not charging or losing battery quickly
No charging at all and short battery life are two distinct issues. Telling them apart helps prepare an accurate diagnostic.
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PS5, PS4 or Xbox stick drift: before replacing your controller
Does your character or camera move without touching the thumbstick? Check the basics and have your controller inspected if drift persists.
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Motherboard micro-soldering: when should you request a diagnostic?
A charging or startup failure doesn't always mean the motherboard is damaged. Learn what micro-soldering does and what to check first.
Read guide (FR)The Next Step Is Simple
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